The player from Germany is dissatisfied with the withdrawal process. The player confirmed that the withdrawal was processed, therefore we marked the complaint as resolved.
Locowin Casino - Player’s withdrawal has been delayed.
Amount: €1,500
Locowin Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Bet EUR 500 on roulette on locowin.com (a brand from Gammix) and won EUR 1,500. Claimed no bonus and successfully completed the KYC check. The status of the payment has been "processing" for more than 1 week. When I asked for the live chat, after a waiting time of more than 20 minutes, I was told that I should send my ID again by e-mail. Said and done. Days later asked again what about the payout. After a similarly long wait and asking my question, the connection is interrupted every time. Probably no coincidence. By the way, the gammix.com site is down. And all links to supposed MGA licenses (each to be found on all relevant Gammix Casino Brands) are fake sites. None of them start with https:// but all of the official MGA sites do. The MGA has not acted on my complaint. Conclusion: A casino that does not pay out. Absolutely avoid!
Automatic translation:
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2 years ago
Dear Pechimspiel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Dear Pechimspiel,
Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
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2 years ago
Translation
After countless further contact attempts and annoying delaying tactics, you finally made the transfer. However, I cannot make a recommendation. It makes sense that a casino must release a payment. Also that this may only happen on working days. But not being available (waiting time over 20 minutes in the live chat), no answer to e-mails, requesting documents that have already been sent, etc. is dubious. And a processing of more than 2 weeks is not comprehensible for me. And that's only because of constant inquiries.
Automatic translation:
Public
Public
2 years ago
I am glad to hear that you have received your withdrawal, Pechimspiel. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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