The player from Germany has been waiting for two weeks for the online casino to process a withdrawal of €550, despite contacting them nearly every day. The casino's responses have been inconsistent and delayed. The complaint was rejected because the player didn't respond to our messages and questions.
Locowin Casino - Player’s withdrawal has been delayed.
Amount: €550
Locowin Casino
Safety Index:Above averageSafety Index
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7.0
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I applied for a payout of 550 euros on June 21st. Contacted mail and live support almost every day for 2 weeks. Always put off. Sometimes it was said that the payment had gone down, then it was said that the employees were overcharged... Again and again I am put off.
I have attached my requested payment and ONLY a part of the answers I received by email.
Automatic translation:
Public
Public
1 year ago
Dear eyeq77,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
Thank you very much in advance for your reply.
Best regards,
Kristina
