HomeComplaintsLocowin Casino - Player's winnings confiscated due to bonus policy change.

Locowin Casino - Player's winnings confiscated due to bonus policy change.

Amount: $3,000

Locowin Casino
Safety Index:Above average
Submitted: 25 Feb 2024 | Case closed : 11 Mar 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

9 months ago

A Swedish player had claimed that the casino had altered the rules regarding allowed games for bonuses. The player had won 3000 euros, but these were confiscated following the change in rules. We had reached out to the player for further information to investigate the issue. However, due to the player's lack of response to our queries, we were unable to proceed with the investigation. The complaint was consequently rejected.

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10 months ago

This casino changed the allowed games to play while you have a bonus, added wanted dead or alive to the list and confiscated 3000 euro from me. I deposited 150 and i were still playing with my own half of the money when i won the money. This is one of the worst scam sites out there be careful!

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10 months ago

Hello ulfenborg,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Locowin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus were you using? Would it be possible to forward your betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Edited by a Casino Guru admin
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9 months ago

Dear ulfenborg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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9 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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