Livecasino.io Casino - Player's winnings have been confiscated.

This time, I received a Welcome back - 100% deposit bonus offer from Live Casino IO.

I played at the casino and met the withdrawal conditions for the bonus, so I submitted a withdrawal request.

I then received an email confirming that my withdrawal request for 50,217 JPY had been approved.

Afterward, I logged into Live Casino IO, and although my account balance should have been 0 JPY, it showed 23,964 JPY.

When I checked my transaction history, there were three notifications:

Withdrawal was rejected

Funds were returned (withdrawal was rejected)

Manual withdrawal

I was confused at the time but did not contact support to verify.

I interpreted it as 26,253 JPY being withdrawn for reasons unknown and 23,964 JPY being returned to my account.

I did not put in another withdrawal request for the balance in the account and continued playing at the casino until it reached 0.

Now, I am submitting a complaint because the funds were taking too long to arrive. When I reached out to the casino, I was informed that due to a violation of bonus usage terms, 26,253 JPY had been confiscated on the same day. The relevant regulation stated:

10.6. Bonus offers provided by us are limited to one per account. This means one per family, household, address, email address, IP address, or shared location (like universities, clubs, schools, libraries, or companies). In cases of bonus abuse, we reserve the right to close the account or confiscate any assets within it.

I only have one account and, this being my second deposit, I have never made a withdrawal before this.

Please assist in resolving this matter.

Dear masusin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Is there any chance someone from your household, or using the same IP address has also created an account at this casino?
• Could you please post a screenshot of your withdrawal history here in this thread?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your quick response.

Answer the questions

Is it possible that my family or someone using the same IP address has created an account at this casino?

I am on my own.

Attach a screenshot of your transaction history.

And the communication exchange is, Transfer to.

Well, thank you very much.