Limitless Casino - Player's withdrawal is denied.

I was sent free spins in the email and went too play and found the offer on my page on their site. I played and won. I am the person who plays at this house hold on this account no bonus abuse or anything. I find out after winning here and this is AFTER i have made over 100 dollars in deposits at their sister sites they dont want too pay me because of my IP address. I dare them too try and find abuse with bonuses connected with this account APART from my deposits I have made at both brango and Yabby and Casino Extreme. Now these guys Don't want too pay out.

Dear Guitarguy23,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Limitless Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please specify what was the accusation made by the casino?

Do I understand correctly you won from a no-deposit bonus but are struggling to withdraw your winnings?

If you have correspondence with the casino on the topic, please send it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

"Could you please specify what was the accusation made by the casino?"

Well casino was trying too say I'm claiming too many bonuses though some how they appeared on my casino homepage.

"Do I understand correctly you won from a no-deposit bonus but are struggling to withdraw your winnings?"

Yes. $130.00

Thanks for your reply.

Please note some casinos might consider claiming multiple no-deposit bonuses in a row as bonus abuse.

Could you please send me your correspondence with the casino on the topic? My email is tomas@casino.guru

Kindly include the casino's responses as well.

Alright it was really quite quick. They sent me an email saying my funds of 130 were wiped clear because of the bonus thing like I explained.

"Hello,

Hope you are well.

Unfortunately, your winnings from the free promotion have been removed as there is one more account created on the same IP address for free promotions only.

7.1. Overall Bonus and Promotion Rules

c. All promotions are limited to one per Player, family, IP Address, address, credit card number, and computer and shared computers (i.e. university, fraternity, school, public library or workplace), unless otherwise previously agreed with the Casino.

d. Unless stated otherwise, a Player has the right to only one promotion at the time.

Kindest regards,

Limitless Banking"

This is how I responded, and they still have not said anything. Come on now all of the sister sites I have deposited at EXCEPT this one. : /

"All of that has been stopped on this end. YOU need too look into how long the other one was dorment or not used. I am in contact with the avenues for fair mediation too resolve this through the forums and internet message boards. I have stated too those factors that in this instance with respect too the other sister sites you will also revoke bonuses considering I HAVE MADE OVER 100 DOLLARS IN DEPOSITS AT ALL 3 OF YOUR SISTER SITES. I will let that sit with you so you can discuss that on your forums and state bonus rules after it was obvious this is now the account in use."

Thanks for your patience.

From my observation, the casino accused you of opening multiple accounts in the same casino.

To your knowledge have you opened an account in this casino previously, or is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Have you passed the KYC verification in Limitless Casino previously?

Dear Guitarguy23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.