The player from Sweden had won $50 as a no deposit bonus at Limitlesscasino and deposited $30 in litecoin to withdraw his winnings. However, his balance had shown as 'pending' for the last 7 hours, and he had not received any response to multiple emails sent for assistance. The issue was resolved after the player received a response from the casino, allowing him to sort out the withdrawal. The complaint was marked as 'resolved' in the system.
Limitless Casino - Player’s withdrawal is delayed and funds are pending.
Amount: $30
Limitless Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Limitless Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
3 months ago
Translation
My complaint concerns Limitlesscasino and an incident that occurred when I won $50 as a no deposit bonus. I was informed that I needed to deposit at least $10 to withdraw my winnings. Since I enjoy their games, I had already planned to deposit. The casino operates with cryptocurrency. So, I deposited $30 in litecoin using my Visa card. Now it shows "pending balance" in my wallet for the past 7 hours. I got upset and sent several emails, as this is their only contact method, but they haven't responded. What should I do? Can you invite them for a discussion? My account is verified and ready. I'm attaching screenshots of the transaction. Best regards, Björn
Automatic translation:
Public
Public
3 months ago
Dear bjohansson198700,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Public
Public
3 months ago
Translation
Thank you so much for being there! The casino finally answered me and I got everything sorted, however, I will never deposit money there again considering that there is always a delay at crypto casinos. Didn't think it would take this long, but it went well in the end. Feel the best// Björn
Automatic translation:
Public
Public
3 months ago
Dear bjohansson198700,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
