The player from the US is not able to withdraw her bonus winnings. The complaint was rejected because the player didn't respond to our messages and questions.
I won $100, played through the playthrough and this casino is refusing to let me withdraw my money.
Dear Dirtyblonde,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind as to describe your problem in more detail? Has your withdrawal been pending for too long? Or you are not able to request a withdrawal at all?
Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina