HomeComplaintsLimitless Casino - Player's deposit hasn't been credited.

Limitless Casino - Player's deposit hasn't been credited.

Amount: $12

Limitless Casino
Safety Index:High
Submitted: 19 Jan 2024 | Case closed : 05 Feb 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

9 months ago

The player from Florida had deposited money to Limitless Casino using Litecoin, but the balance was not updated despite confirmation of the transaction on the blockchain. We had reached out to the player for additional information and extended the response time by 7 days. However, the player did not respond to our queries, hence we were unable to investigate further and had to reject the complaint.

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10 months ago

I recently made a deposit with Limitless Casino as part of their withdrawal process and have not received my balance. I have confirmed several times the litecoin addresss I was sending to was correct and the transaction has been confirmed several times on the blockchain.

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9 months ago

Dear Rylo23235,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Limitless Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Have you contacted casino support regarding the issue? With what result?
  • Could you please share a screenshot of what the deposit transaction looks like in the transaction history of the casino? (with status visible)
  • Could you please share the transaction link from a blockchain explorer service (such as blockchair.com) so we can review it?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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9 months ago

Dear Rylo23235,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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9 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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