Limitless Casino - Player experiences delayed account verification.

So I signed up for limitless casino and started playing with the free spins and I want some money and I want to verify my account so I could deposit and withdraw money and they said it would take up to five business days to verify and it’s been three weeks and every time I message them it’s the same response over and over again and it’s getting ridiculous like we can put our money just fine but when it comes to withdrawing money that we want it this long drawn out process so that hopefully we lose the money in the process well I don’t want to. I want to take this money out just like I want to add money, so can we please can somebody from limitless? Please help this process go faster because it’s been more than five business days.

Dear Joshuagq,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how much is the disputed amount?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes I gave them 15 business days already and the only step that was given to me was to send a clear picture of my Nys id along with a pic of me holding my id which I sent all 3 photos very clear and when I reach out they tell me it takes up to 5 business days to verify me but that’s all that was asked of me so far and I don’t understand what’s taking so long to verify my id and when i first submit the request to verify I had 1800 then it went to 2500 now it’s at around 1000 usd

Thank you very much, Joshuagq, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you Joshuagq for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Limitless Casino for their help in resolving this complaint. We would like to know why is this verification process taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Hello Peter,

Hello Joshuagq,

We hope that you are well.

Please note that your account has been reviewed and as we may see, your account was fully verified on September 11th.

If you check your inbox, you should have received an e-mail from our Fraud & Risk Team on the 11th, confirming that your account is verified.

Please let us know if any additional information is needed.

Kind Regards,

Lucas Bellingham

Limitless Casino Management

It took a whole month for you guys to verify my ID which makes zero sense especially when you say at most, it’ll take up to five business days by the time Ahmad passed by and you guys finally verified me all my funds were gone so it didn’t even matter at that you verified me as soon as I lost all the money that’s when you guys verified me I’ll never put a dime on this game like you guys basically scammed me and when I went to speak with limitless about this problem after the first week, they kept giving me the same answer. Oh it could take up to five days for us to get the results what results you just have to look over my ID and see that it’s me guys don’t play don’t put your money on this game. It’s a scam or they’re scamming people that’s for sure they scammed me .

Dear Limitless Casino Team, we would like to know why were the player's winnings removed from the account and what can we do to help resolve this issue.

Thank you in advance!

Hello Peter,

We trust that you are well.

Please note that the Casino has at no point voided any winnings made by the player. As we can see, the player has decided to play with the acquired funds, and, unfortunately, had no luck.

The player received a reply on September 5th that additional documents are needed in order to successfully complete the Account Verification, hence, the delay.

Please let us know if additional information is needed.

Kind Regards,

Lucas Bellingham

Limitless Casino Management

Thank you for the clarification.

Dear Joshuagq, as your difficulties with the verification, have been resolved I will mark the complaint as such.

It is unfortunate that you have played through your funds in the meantime. If this isn't the first time this has happened, I'd recommend checking out our guide on How to Gamble Safely - tips on how to balance gambling as entertainment and its addictive nature.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter