Librabet Casino - Player’s struggling to complete the account verification.

Hello,

This scam platform ask for me documents for verification, then I sent all requested documents and after six days, they ask another id because my DL didnt works for them, sent another ID and again problems. Please help with my issue.

Dear Rosen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the picture ID seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Absolutely all requested documents was submitted and additional also.

Dear Rosen,

Could you please specify which picture IDs you have provided and if you were informed why the casino couldn't accept them?

I submitted my Irish id (diplomatic irish card) also my Public service card and all other requested documents all issued by Ireland. Originally I am Bulgarian but permanently living in Ireland send them my Bulgarian driver license as well.

And they continue to ask for different id’s.

I am European citizen and proof hundred precent my identity.

Thank you very much, Rosen, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Rosen,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Librabet Casino to join the conversation and participate in the resolution of this complaint.

Dear Librabet Casino,

Can you please provide an update on the status of the player's verification, and advise what may be required to complete the process?

Kind regards,

Adam

Dear all,

Thank you for reaching out!

We are currently waiting for the following document from the player: payslip for April. The email with the request was sent to his email today.

Should you have any questions, feel free to contact us via Live Chat.

Best regards,

LibraBet.com

Thank you for the update, Librabet Casino.

Dear Rosen,

It seems there is just one document outstanding that is needed to complete the verification.

Has the requested document been submitted to the casino?

Kind regards,

Adam

Hello,

Yes, it’s already submitted. Thank you.

Thank you for confirming Rosen.

Dear Librabet Casino,

Please let us know if the document is sufficient.

Kind regards,

Adam

Dear all,

We would like to inform you that due to the complexity of this particular verification case, we need more time to check and verify the documents received. The player will be emailed as soon as there are updates from the KYC side.

We appreciate your understanding.

Best regards,

LibraBet.com

Thank you for the update Librabet Casino.

Please do continue to keep us abreast of the situation.

Kind regards,

Adam

Dear Customer,

We are glad to inform you that your withdrawal request for 500.00 EUR has been processed from our side on 24.06. You can expect the funds to arrive at your account in the nearest time. You will be contacted regarding your next pending withdrawal request in due time.

Should you have any other questions, feel free to contact us via chat.

Best regards,

LibraBet.com

Dear Librabet Casino,

Thank you once again for the additional information and for your assistance.

Dear Rosen,

Please let us know when you have received your payment and the matter has been resolved.

Dear Rosen,

Can you please provide us with an update? Has the payment now been received?

Please be aware that if we do not hear from you within the set timeframe, the complaint will be rejected.

Kind regards,

Adam

Dear Rosen ,

It seems that this complaint may have been resolved, but without confirmation from you the complaint will now be rejected.

It can be reopened at any time.

Kind regards,

Adam