Kwiff Casino - Player is awaiting account verification.

Great casino loads great slots I joined 6 days ago put on £109 over this time.I wanted to make sure I'm fully verified before I put anymore money on so if I'm lucky to win I can withdraw without any hassle.I email 5 days ago I received a reply please forward my name date birth post code so they can get back to me.Three emails I sent with no reply I won't put any more money on until I no I'm fully verified because the last casino I joined palm they had to give me my deposit back because uk players can't play kind regards Melanie

Dear meljard73,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Could you please clarify if you have already provided any documents? If yes, which documents have you provided, and when exactly you sent the last one?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Good morning thankyou for your reply.I have emailed kwiff casino 4 times I want to send all my documents to have my account verified but the only email I received back was please send your name date birth and post code so he could get back to me.6 days later and no reply.When I go on my account it says submit documents but underneath it says no documents requested .So I won't put any money on until I am verified kind regards Melanie

Thank you very much for your reply, meljard73. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Good morning kwiff have emailed me back saying the computer has age verified me and because I sent my documents they have been uploaded in the system.But I still might need to send documents in the future.kind regards Melanie

Do I understand correctly that your issue with verification has been settled for now? Can we now consider this complaint resolved?

Yes thankyou hopefully if I win I won't have any issues

Dear meljard73,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru