HomeComplaintsKhelraja Casino - Player's deposit has not been acknowledged by the casino.

Khelraja Casino - Player's deposit has not been acknowledged by the casino.

Amount: 1,000 INR

Khelraja Casino
Safety Index:Below average
Submitted: 27 Nov 2023 | Case closed : 04 Jan 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

10 months ago

The player from India had reported that he had successfully deposited money twice, but the casino only acknowledged one transaction. Despite his daily attempts to contact them, the casino had failed to provide a satisfactory response or solution. We had suggested that the player contact his payment provider for further investigation, as the casino usually had limited control over such issues. We kept the complaint open for a month, but due to the player's lack of response, we were unable to proceed with the investigation and had to reject the complaint.

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11 months ago

I deposit on 22 November 1000 - 1000 ,2 times but only one deposit received and one deposit missing . I contact daily their but they not responding me positive same words said daily

So please help me

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11 months ago

Dear chouhsahi, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

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10 months ago

Dear chouhsahi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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10 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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