The player from Nevada had requested a crypto withdrawal on 6/28/24 after depositing and receiving a bonus. Despite document approval and repeated follow-ups, the withdrawal was delayed. The issue was resolved when the casino confirmed that the payout had been completed successfully, and the player received $660. The player noted confusion regarding deductions from her winnings, which were explained as standard adjustments for bonus withdrawals. The complaint was marked as 'resolved' in the system.