Kats Casino - Player’s winnings haven’t been received yet.

Hello, I requested a withdrawl from the site on January 29th on the site it shows BTC payouts should be paid within 5 days, I have already been verified by KYC from a previous withdrawl, it has been longer than the given time frame and when I email the banking department or my account host I do not get a response. I previously had a withdrawl from this site but my withdrawl wasn't approved and processed until I posted the issue on this site. Just trying to get some help and have this withdrawl processed.

Dear Jmarkus44,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Jmarkus44,

Have you received your withdrawal from the casino yet?

Hello thank you for the help but no I have not received my withdrawl yet. I have tried talking with my account vip host as well as customer service and they always say just to wait

Thank you for your reply, Jmarkus44. When did you make the last successful withdrawal and did you use the same payment method in the past?

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

My last withdrawl was made in December last year and I used the same method of bitcoin for my withdrawl that withdrawl took 2 weeks to proccess but i also had to complete the KYC then, on the site it shows my withdrawl was approved and under review but it also says last update was 01/30 so it's been over two weeks since it's been updated. I will email over all communication as well.

Thank you very much, Jmarkus44, for your cooperation. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Jmarkus44,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Kats Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Kats Casino, could you please state the reason why the player has not received the withdrawal and when can they expect the payment?

Thank you in advance for providing the information.

Kind regards,

Dominika

Casino.Guru

I received notice from the casino, I received a withdrawl of $540 which is $2500 less than the amount approved and was told by a vip host I would receive another $500 next week on Friday. As a player that seems ridiculous as I can't get the whole amount at once. I do not recommend this casino and advise all players to stay away as it seems more like a scam than a legit casino and ran terribly

Dear Kats Casino, is there any specific reason why the player is paid out 500 USD per week only?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Just wanted to update. I received a payment of $540 on February 16th and was told weekly I would receive a payment of $500 as told my the screenshots above next payment was supposed to be February 23rd. I have not received that payment. Just wanted to update I do not recommend this casino to anyone as it's terrible withdrawl service

The players next installment will be sent asap. There was a delay with the third party processing company. We apologize for the inconvenience

The above message from the casino was clearly a lie as I still haven't received anything.

Dear Kats Casino, could you please provide an update on the player's withdrawal and the reason why the player is paid out 500 USD per week only?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Dominica,

The players next installment will be sent within 5 working days. We apologize for the inconvenience.

Thank you for the information.

Dear Jmarkus44, could you please confirm once you have received the payment?

So far from this withdrawl I have received $1040 from the $3000 requested and it has now been almost two months, I have asked the casino multiple times why I'm being paid in installments as well as asked for an actual schedule of payments but have received no answers at all.

Dear Kats Casino, could you please provide the reason why the player is paid out in installments?

Hello, I followed up with the casino attached are two different screen shots from representatives at the casino ensuring I would receive an update by end of day yesterday which I did not. This casino is straight lying to its customers and I still have not received any additional payments or updates

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Dominika,

We'd like to inform you that the third party payment company that we are coursing these payments through throttled the account for some of our players. We apologize for the inconvenience and will try to get the full payment out faster than the agreed upon schedule.

Regards,

Katscasino

Thank you for the information.

Dear Jmarkus44, could you please confirm once you have received the payment?

Hello, I still have not received any additional payments. I have asked for updates many times from the site and was promised I would be paid by March 24th but did not receive anything

Attached are screenshots from representative saying the casino has no access to banking. So I have no idea where money is going on this site and wanted to warn other players

Dear Kats Casino, could you please state the reason why the player has not received the withdrawal and when can they expect the payment?

Dominika,

 the third party payment company that we are coursing these payments through throttled the account for some of our players. We apologize for the inconvenience and will try to get the full payment out faster than the agreed upon schedule.

Dear Jmarkus44, do you have any updates regarding the withdrawal, please?

I still have not received anything additional this was from the last time I chatted with the casino

Dear Jmarkus44, let me contact the casino once again in order to investigate the matter.

Dear Kats Casino, can you please provide an update on the status of the player's withdrawal?

Hello Dominika,

The funds have been transferred successfully to player's selected payout mode and the payment hash has been shared with the player as well.

Thank you for the information.

Dear Jmarkus44, could you please confirm that you have received the payment?

Hello, last Sunday I received a payment of $500 so as of today I am still owed $1500 out of the $3040 approved payout. I have not received any payments or any updates from the casino since last Sunday

Dear Jmarkus44, do you have any updates regarding the rest of the amount, please? Have you received the full payout?

I have not. So far in total I have received $1540 from the $3040 I was approved for. This screenshot is from the last time I spoke with a account host on the site

Thank you for the information.

Dear Kats Casino, could you please state the reason why the player has not received the rest of the amount yet?

Hi,

The third party payment company that we are coursing these payments through throttled the account for some of our players. We apologize for the inconvenience and will try to get the full payment out faster than the agreed upon schedule.

Dominika we can stop responding to this thread as it's exhausting and clearly going no where. I will continue to follow up through the casino but on this thread it's clearly nothing but lies and pointless, I would like to rate Kats casino extremely negative and warn all players to stay away due to these payment issues.

Dear Jmarkus44, could you please let me know the amount you have received up until now?

Yes do far I have received $1500 and was approved for $3000

Here is a photo of my payout page showing amount owed and how much I've been paid so far and when payments were made last payment was April 21st

Thank you for the information.

Dear Kats Casino, is there any alternative way for the player to withdraw the remaining amount at once? Perhaps, there is another payment method that the player can use? In the event that there are no other options available, I will have to close this case as unresolved which may cause a decrease in the rating. This is because it has been open for quite some time now and no progress has been made.

Hello Dominika,

We apologize for the inconvenience.

Unfortunately, there is no alternative was of transferring the payment to the player, please rest assured our team is in constant communication with the third party processor to have the issue sorted and get the funds transferred to the player on or before time.

We can close this case but make sure this negatively reviews the casino. This is the conversation I have just had with a VIP host at this site it seems it's going no where I would again like to send a warning to all players to stay away and avoid this site as it is terrible.

Dear Kats Casino, we want to let you know that if the player is not paid by the end of this month, we will have to close this case as unresolved, which may cause a decrease in the rating. This is because it has been open for quite some time now, and no progress has been made.

Hello Dominika,

We'd really appreciate it if you could extend the timer. We're trying our best to have the funds transferred to the player in time.

Please do not extend the timer on this case, the casino had more than enough time to pay me the balance and at this point I would prefer the casino to have negative reviews to warn all other players to stay away

My thoughts and reviews are if the casino can't pay out a withdrawl within 4 months of it being approved the casino cannot handle players funds properly and it's closer to fraud than a legit online casino

Since we have not received sufficient answers from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

Best regards,

Dominika

Casino.Guru

We’ve reopened this complaint at the request of Kats Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Jmarkus44, could you confirm if you received the payment?

The casino indicated that the payout request was completed on October 2nd, and the payment hash was shared with you.

Dear Jmarkus44,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.