The player from the United States is facing an issue where his spin on the Bubble Bubble 2 slot is not being recorded in history. Despite the $2.00 deduction, there is no record of the spin. Since the player did not have any supporting evidence of the incident, we had to reject the complaint.
Kats Casino - Player's spin has not been recorded in his casino history.
Amount: ??
Kats Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.3
Kats Casino has a Safety Index of 6.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
I was playing bubble bubble 2 slot betting 2.00 a spin I hit the spin button and four bats lined up on the middle Payline as the fifth one hit the payline the site refreshed and no record of the spin. They took the 2.00 for the spin but there’s no record of the spin in my history nothing.
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1 year ago
Dear bjacob1642,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.l@casino.guru? Have you stopped playing right after the incident?
Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Veronika
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1 year ago
Well since I have no supporting evidence I guess you can close this complaint. I’m just screwed out of my money and it’s my fault for not screenshotting the issue and collecting evidence from now on I will if I have a problem
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1 year ago
Dear bjacob1642, I'm sorry but as I stated before, without any supporting evidence, we are not able to assist you in solving this issue. Therefore, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Kind regards
Veronika
