Kats Casino - Player's experiencing technical difficulties.

I’m playing at Katscasino right now and their playthrough counter is only crediting .40 for every dollar I bet. I have multiple screenshots to prove this. Customer support escalated it to my account manager who called me and told me the playthrough is working fine. Wouldn’t look at my proof just brushed me off. I’ve asked for a supervisor I’ve asked how to file a complaint and chats get closed on me. Here is a screenshot of it. The first one when I have 537 and you can see my playthrough. The second one is after I placed a 2.00 bet on Achilles slot (slots contribute 100%) my balance decreased by the 2.00 I bet but my playthrough only went down .80

Dear bjacob1642,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that this was not the case in the past? Or was this the first bonus you played with? Could you please clarify which bonus you activated? If possible, please post here a screenshot or link to the bonus offer you redeemed.

Thank you very much in advance for your reply.

Best regards,

Kristina

So I needed up just playing anyway even though the okaythrough was only counting .40 for every 1.00 and ended up winning the max cashout! So how’s that for irony. It had worked in the past I figured it out it was just that honus code

Thank you for your reply, bjacob1642. I apologize, but I am not sure I understand your last message. Did you manage to complete the wagering requirements and withdraw your winnings?

Yea even though it was broke and only counting .40 for every dollar wagered I managed to complete it and am currently waiting on the oayout I requested may 30th

I understand. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

I just got my withdraw today. They combined it with a withdraw I had from newfunclub. But either way after all that I did receive it thank you!

Dear bjacob1642,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru