Kats Casino - Player faces delayed withdrawal and account confusion.

It says "payout in 5 to 7 days." The live agents won't talk to me because I'm bot a depositor. They keep saying that the banking team will contact me soon. But it's been almost a month. Also, I just went to the casino to get screenshots and thought I'd talk to live chat about the payout. But they proceeded to tell me that I was at newfunclub.com not katscasino.com. my address bar says different.

Dear turdfergisonthe1st,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you make a verification deposit to withdraw funds?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

No previous withdrawal requests.

The KYC verification is what I believe I'm stuck on since I had to send in my utility bill 3 times.

They don't ask for a verification deposit.

Requested chats, et., will be sent to you via email.

Dear turdfergisonthe1st, is it correct that according to the screenshot you sent you should receive only 70USD after the payout fee is deducted from the winnings?

Have you noticed the warning about your available balance being below the minimum payout threshold?

When players win using a no-deposit bonus and wish to withdraw funds with a payment method that hasn’t been used for deposits before, casinos typically require a verification deposit.

Again, they never asked. And yes, the payout only ends up being $70 in the end.