HomeComplaintsKaramba Casino - Player’s experiencing problems with her deposit.

Karamba Casino - Player’s experiencing problems with her deposit.

Amount: €15

Karamba Casino
Safety Index:High
Submitted: 17 Sep 2020 | Case closed : 01 Oct 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player Germany has deposited money into her account. The money left her Neteller account, but she isn’t able to play with it, because the deposit has been marked as pending. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

I deposited there 3 days ago. So far written with 7 different support and before I got a resolving answer I was automatically logged out! This is not about the amount of money. This is a very obvious mess! I am not offered free spins or anything like that!

Automatic translation:
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4 years ago

Dear Saskia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly, that the money was credited to your casino account, but you cannot play with it? Could you provide more details about your issue, please?

Also, please forward any relevant communication between you and the casino to kristina.s@casino.guru

Please let me know so we can continue resolving this case accordingly.

Best regards,

Kristina

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4 years ago

Dear Saskia,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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