The player Germany has deposited money into her account. The money left her Neteller account, but she isn’t able to play with it, because the deposit has been marked as pending. We rejected the complaint because the player didn't respond to our messages and questions.
Karamba Casino - Player’s experiencing problems with her deposit.
Amount: €15
Karamba Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I deposited there 3 days ago. So far written with 7 different support and before I got a resolving answer I was automatically logged out! This is not about the amount of money. This is a very obvious mess! I am not offered free spins or anything like that!
Automatic translation:
Public
Public
3 years ago
Dear Saskia,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly, that the money was credited to your casino account, but you cannot play with it? Could you provide more details about your issue, please?
Also, please forward any relevant communication between you and the casino to kristina.s@casino.guru
Please let me know so we can continue resolving this case accordingly.
Best regards,
Kristina
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