Karamba Casino - Player is criticizing maximum withdrawal limits.

Hello need your help.

Won 112000 at Karamba. I am a platinum customer. The terms and conditions state that platinum customers can pay out more than 7000.

They want me to pay out 7,000 euros a month for over a year and a half. And nothing is processed. Please help me. You're welcome.

Dear Daniela Elisabeth,

Thank you very much for submitting your complaint and forwarding relevant screenshots. Foremost, allow me to congratulate you on your great win. I have checked terms and conditions, and this is what I found https://www.karamba.com/casino/:

„Karamba.com players can withdraw no more than €7.000 per month [a higher sum amount for VIP Platinum player] for a single withdrawal or a series of withdrawals. If the amount to be withdrawn is larger than €7.000 , the remaining amounts will be placed back in the player’s account, to be withdrawn in the following month. Not applied to UK players."

As you can see in our review for Karamba Casino https://casino.guru/Karamba-Casino-review we are fully aware of its monthly withdrawal limits, unfortunately it’s beyond our power to change them.

Could you please advise if you have accumulated your winnings from a progressive jackpot or a regular game? Is there any supporting evidence regarding your Platinum player tier?

Looking forward to hearing from you.

Best regards,

Petronela

Dear DaniJusti,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.