The player from Chile was unable to withdraw money due to not receiving a verification code via text message, which was required for the withdrawal process. Furthermore, the casino claimed that the player could not withdraw funds because of a recent password change. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries for further clarification, leading to the rejection of the complaint.
JVSPINBET Casino - Player faces withdrawal issues.
Amount: $1,100,000 CLP
JVSPINBET Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
Public
Public
1 month ago
Translation
I have been unable to withdraw my money. It prompts me to enter a code that is supposed to be sent to me via text message, but it never arrives. Additionally, they supposedly do not allow me to withdraw because I changed my password.
Automatic translation:
Public
Public
1 month ago
Dear dariobasay,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
When was the last time you attempted to submit a withdrawal request?
Have you been in contact with customer support about the issue with the confirmation code? The casino may be experiencing technical issues, so it might be worth asking if they can manually approve your withdrawal request.
Could you also specify why a change in your password would cause the withdrawal to be declined? Have you received this information directly from customer support? If so, please forward any relevant communication to veronika.l@casino.guru.
I hope we’ll be able to assist you in resolving this issue as soon as possible. Thank you for your cooperation.
Best regards,
Veronika
Public
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1 month ago
Translation
I have already been given access. On the other hand, I have another problem generated by the system.
Due to a system error, the expiration date on my ID is incorrect. Please change it as soon as possible. The correct expiration date is: September 21, 2031
Automatic translation:
Public
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1 month ago
Could you please clarify the issue with the expiration date of your ID in more detail? Did you accidentally enter the wrong expiration date, or is there another reason it wasn't submitted correctly? Also, have you previously uploaded a copy of your ID to your casino profile?
