JustSpin Casino - Player's struggling to pass the verification.

I signed up at the justspin.com casino in which they gave me a bonus, I played the corresponding rollover and they asked me to make a deposit, in which when making the deposit it appears with a dubious name

Then they asked me for my documents to make the withdrawal but all the requested documents are rejected for different reasons

I have been trying to withdraw for more than 2 months and all the documents, whether from my bank, municipalities and authorities are not necessary for them to be accepted

They just don't accept the documents because they don't want to pay

Dear Mario,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and sometimes it can be a little more time-consuming or difficult to verify the player's identity.

Did the casino specify what was wrong with your documents?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Mario,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.