Joo Casino - Player's account has been blocked.

Hello,

I´m here to ask some support to try have my money in my account..

so this is simple...

I deposit in this casino (use astropay like in some more casinos i play)

first start rejecting my withdraw ( i give all documents for correct verification), after that when i see my account is blocked...

Now passed 7 days, i just can talk in chat or via email, but the answers is the same "kindly ask to wait a litle bit", "our team is lot of work"

One of the answers of the email:

Dear André C***,

This is the amount we will pay you back, don't worry, please.

In case you have more questions, please don't mind contacting us again.

Wish you all the best!

Best regards,

Joo Casino Support Team

Dear andrecorreia432,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Did you receive any confirmation regarding successful verification before the casino blocked your account?

Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

Many thanks for you support.

The issue is now solved...

i have money in my account now.

Thanks a lot!

Dear andrecorreia432,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru