Home Complaints Jet Casino - Player’s deposit has never been credited to their casino account.

Jet Casino - Player’s deposit has never been credited to their casino account.

Amount: €25

Jet Casino
Perfect reputation
Submitted: 18 Jun 2022 | Resolved : 18 Jun 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 weeks ago

The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.

Public
2 weeks ago
Translation

I deposited via cashtocode and it just didn't show up on my balance!


I've been waiting for my deposit for more than 24 hours and the answers only come with the same statement.


Cash to Code has confirmed to me that Jet has received the money.


This casino group is falling more and more. Even a bad RTP meanwhile no matter which provider!

Automatic translation:
Public
2 weeks ago

Dear slizzy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela


 

Public
2 weeks ago
Translation

money is there thank you

Automatic translation:
Public
1 week ago

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, slizzy, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

Edited by a Casino Guru admin