Jet Casino - Player claims that payment has been delayed.

I submitted withdrawal request first of all i did wager in slot games as they say than they just canceled my withdrawal then keep my balance and blame me for there violating there rules but i didnt. I got scammed 47000 inr without any reason perfect gameplay of 17x and in slot games too it was my hard earned money please help me to get it back

Dear harshjain8078,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

No i am not saying that i am complaining about that jet casino took all my balance after rejecting my withdrawal and my kyc is verified video prooof with id also given they are fraud scammed me

Thank you for your reply, harshjain8078. Did you accumulate your winnings with or without an active bonus? Did the casino specify which rule you breached? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Yes i wager 15x in live games and 2x in slot games even after that they didnt allowed me to give withdraw and charged allegation on me without reason. You can see in the ss they asked me first to do 15200 inr wager in slot after completing that they asked me again to do 27000 wager more after that they asked me for video selfie then i give to them then they just cancelled my balance

Any reply i am waiting my money is ripped by them help please

Could you please clarify if you activated any bonuses? If yes, please post here a link or promo code to the bonus you played with and a screenshot of your bonus history. Thank you.

No i didnt opend any bonuss that was 100% real money

Thank you very much, harshjain8078, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Ohk so branav u got my complaint when it will solved? Jet casino is scammer

Will u guzs help me to recover my money or not?

Hello, harshjain8078,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. However, first of all, please note that each involved party has 2x7 days to reply and casino.guru employee assigned to the case has 7 days. There were still more than 2 days for me to reply.

Now I would like to invite Jet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Jet Casino team,

Could you please provide us with an explanation of the player's situation in more detail? What steps should the player take to withdraw his winnings? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

Hello, Harshjain8078! According to the system, you violated the points of the rules 11.1 and 11.2 of our site that you agreed during registering. We are ready to provide all evidence concerning violations of the rules to Branislav by e-mail.

Best regards,

Jet Casino!

Give me all evidence after that i will revoke my complaint. Just give me all proof i know personally i didnt broke any rule because i did fair gameplay and no multiple accounts and valid gameplay in slots if u can give me deposit amount back i will be quiet

Please give back my money you deducted jet casino i will stay quiet

Bro I deposited 30k inr and i have more waggering in slots game more than my deposit and i don’t repeat my bets you can check in there system i played slots games or not and i placed withdraw on same method from which I deposited. Please ask them then cut around 47k winning from my account for no reason all winning was from slot games as they mentioned waggering should be done in slot games only and if they had problem with live casino i am ready to do more wagering so there is no reason to cut my balance and I submitted every identity with video and selfie too

please help me to recover my balance i will do anything 🙏🏻 they dont have right to cut my all balance from my account without any reason

Dear harshjain8078,

We were provided with a part of your game history, where, at some point, the balance reached something around 30,000 INR, while approximately half of it was accumulated by forbidden play in cooperation with another account, which represented the entire balance of the linked account.

After gathering all the necessary information and details from the casino, we decided to close this complaint as unjustified. There are reasonable grounds to believe that your account was engaging in suspicious and forbidden activity including another account and that your casino account was not used for gaming purposes, or there are even signs of possible money laundering. The casino acted in accordance with its terms and conditions, and we accept its final decision.

I am sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by. In case of any questions, feel free to write to me at branislav.b@casino.guru.

Best regards,

Branislav, Casino.Guru