JeetWin Casino - Player's deposit has not been acknowledged by casino.

I have already deposited to the casino account sum of ₹1500 on 12/04/2024.I have all the proof with me. I paid through UPI QR code of the casino account. I sent them all the screenshot of the money receipts and when they ask further for bank statement transaction records, I gave them too. Its been almost 72 hours but still they keep making excuses saying it's there resellers issues. They didn't got the money from their resellers when actually I have sent them all the proof and evidence crystal clearly. Please casino guru I need a legit help from you guys. Theis casino is not taking seriously. I gave them everything they ask for and still they're irresponsible. The money has been deducted from my account successfully.

Dear Millitechik8888,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your payment provider already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I have talk to providers, they it has been credited to casino successful but casino are reluctant to accept the truth and denying to credited my money to casino account

Hi Millitechik8888,

• Could you please advise if it was your first deposit in this casino?

Thank you.

No it was not my first deposit, I played on this casino for last 6 months. Am a regular player on this casino but I dnt know why they're doing this to me.

I completely empathize with your frustration, Millitechik8888. As I mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to give the casino sufficient opportunity to investigate and resolve the issue, I will extend the timeline for an additional 19 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and anticipate positive news regarding your deposited funds.

Thank you for your patience and understanding in advance.

Ok

Dear Millitechik8888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I haven't got my deposit yet

Hi Millitechik8888,

I regret to learn that your deposited funds have not yet been credited to your casino account. Before we reach out to the casino on your behalf, could you please send us your bank statement from the date of the deposit until today? This will serve as evidence that the funds left your account and were not refunded.

Thank you.

Hi Millitechik8888,

Before we reach out to the casino on your behalf, could you please send us your bank statement from the date of the deposit until today? This will serve as evidence that the funds left your account and were not refunded.

Additionally, please provide the statement in a document format rather than a picture, as the picture is too blurred.

Thank you.

I already have sent the statement to casino

Hi Millitechik8888,

• Can you send it to petronela.k@casino.guru?

Thank you.

Dear Millitechik8888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Bye ur also no help

Hi Millitechik8888,

We have requested several times for documents that could serve as proof that your deposited money wasn't returned to your bank account. Since we have not received these documents from you to date, we are forced to reject your complaint. We can only assist players who cooperate and provide all the requested information and documents.

I wish I could be of more help. I’m sorry we couldn’t resolve this case, but please do not hesitate to contact us if you encounter any issues with any other casino in the future. For the reasons mentioned above, I will now reject this complaint. Thank you for your understanding.