JacksPay Casino - Player’s struggling to verify her account.

It's not that I don't think they'll pay me eventually (well, I wasn't thinking that until I came on and read all the negative comments), it's just that I can't get ahold of anyone! No phone, no live chat... it's making me a little crazy. Where do I send my verification info for my first withdrawal? The website is set up to be impossible and so frustrating. Other than that, I love the games, except for the fact that if you're playing with a bonus, you can't play 80% of them. Couldn't play my favorites. Jackspay, fix your sh*t! And you'll have a customer forever

Dear Lacey,

Thank you very much for submitting your complaint. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly.

I have created an account and checked how to complete the KYC verification, and this is what I found https://www.jackspay.com/tips-and-info/about-withdrawing/:

"Main Verification Documents

Photographic ID: A copy of a current photographic ID is required for your first withdrawal request. This photographic ID can be in the form of a copy of a Passport, Drivers License or National ID card. Specifically it is the photograph page of the ID that we require for our verification checks. Please ensure that your name, photograph and signature are visible on the document.

Credit/Debit Cards: A copy of the front and back of the credit/debit card(s) used to fund your account. Please ensure that all details are clearly legible to enable prompt and accurate verification. For security purposes block the middle eight numbers on the front of the card copy and the 3 digit security code at the back of the card copy.

Proof of address: This may be submitted in the form of a utility bill or a credit card statement. It should be a recent document showing your full name and address as registered on your account with us. If you provide a credit card statement please ensure that you blank out the eight middle numbers of the credit card.

Note: In some cases, depending on the payment method used to fund your account, you may be asked for one or a combination of the aforementioned documents, or additional documents not included in the list above."

Unfortunately, I haven’t succeeded in contacting the live chat and still waiting for an email where to send those documents. Could you please advise if you have received any communication from the casino at all?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I keep receiving promotional offers from the following email address support@jackspay.com, however, I haven't received any instruction on where or how to verify my account.

Could you please advise if there have been any developments since our last conversation? Thank you in advance.

Dear Lacey

Have you succeeded in verifying your account? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.