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HomeOnline CasinosJackpotcity Casino PY Review
Jackpotcity Casino PY Review

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Jackpotcity Casino PY has been closed and no longer operates.

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Smart Business Solutions S.A.
Smart Business Solutions S.A.
2024
> $1,000,000,000
  • Paraguay (Unverifiable)
OverviewUser reviews58Safety Index explainedDiscussion1

Casino closed

Jackpotcity Casino PY has been closed and no longer operates.

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Jackpotcity Casino PY Review

Jackpotcity Casino PY underwent a careful review by our impartial team of casino evaluators, who have examined both its positive aspects and limitations in accordance with our casino review process. Thoroughly inspecting the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and various other significant factors, our reviewers have found out whether this is a safe and legit casino, a clear-cut scam, or falling within a spectrum of possibilities in between.

The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Jackpotcity Casino PY scored an Above average Safety Index of 7.5, which means it could be viable option for some players. There are, however, numerous casinos that scored a higher ranking in terms of fairness and safety. Continue reading our Jackpotcity Casino PY review to find out more about this casino and determine if it's the right fit for you.

Safety Index of Jackpotcity Casino PY – Is it fair and safe?

In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.

In our review of Jackpotcity Casino PY, we thoroughly read and reviewed the Terms and Conditions of Jackpotcity Casino PY. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Taking the significance of our findings regarding the fairness of this casino's T&Cs into account, we urge you to look for a casino with fairer T&Cs, or to proceed with caution should you decide to play in this casino anyway.

Based on our estimates or gathered data, Jackpotcity Casino PY is a very big online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.

As far as we are aware, no relevant casino blacklists mention Jackpotcity Casino PY. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.

Taking into account all factors in our review, Jackpotcity Casino PY has scored a Safety Index of 7.5, representing an Above average value. This casino is an acceptable option for some players, however, there are finer casinos for those in search of an online casino that is committed to fairness.

Terms and Conditions of Jackpotcity Casino PY evaluated

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Jackpotcity Casino PY to be unfair.

Note: For more specifics regarding our findings from the T&Cs evaluation click here.

Player complaints submitted about Jackpotcity Casino PY

Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.

We currently have 93 complaints about this casino in our database. Because of these complaints, we've given this casino 9,968 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Jackpotcity Casino PY user feedback and reviews evaluated

At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.

Judging by the 58 user reviews given to Jackpotcity Casino PY, it has a Great User feedback score. You may access the casino's user reviews in the User reviews section of this page.

Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.

Licenses and company data

Jackpotcity Casino PY is owned by Smart Business Solutions S.A. and has estimated revenues exceeding $1,000,000,000 per year. This makes it a very big online casino according to our classification.

Jackpotcity Casino PY has been granted a gambling license in Paraguay.

Payment methods, win and withdrawal limits

Jackpotcity Casino PY supports 2 payment options. This includes: Mastercard, VISA.

Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Languages and customer support options

Members of our casino review team collect information about customer support and available languages when reviewing online casinos. You can find languages available at Jackpotcity Casino PY in the table below.

Language Website Customer support Live chat
English Yes Yes Yes24/7
Spanish Yes Yes Yes24/7

Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Jackpotcity Casino PY, managing your account, withdrawals, or other matters. Jackpotcity Casino PY has a good customer support, judging by the results of our testing.

Slots and casino games at Jackpotcity Casino PY

Jackpotcity Casino PY offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Baccarat, Live games, Live blackjack, Live roulette.

Casino games from 11 game providers are offered. This includes Evolution Gaming, Gameburger Studios, Slingshot Studios, Switch Studios, Stormcraft Studios, Alchemy Gaming, Games Global, Just For The Win, Triple Edge Studios, SpinPlay Games, All For One Studios (ALL41).

Jackpotcity Casino PY bonus offers and codes

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. Our database presently holds 4 bonuses from Jackpotcity Casino PY, which are listed in the 'Bonuses' section of this review.

Note: Our separate page features details on Jackpotcity Casino PY bonuses for additional information about this casino's offers.

Games

Show all
Slots
Roulette
Blackjack
No betting
Video poker
No bingo
Baccarat
No jackpot games
Live games
No poker
No craps
No keno
No scratch cards
No eSports betting
No crash games

Language options

English website
All languages (2)
English customer support
All languages (2)
English live chat
All languages (2)

Game providers

Show all (11)
  • Evolution Gaming
  • Games Global
  • Gameburger Studios
  • All For One Studios (ALL41)
  • Switch Studios
  • Alchemy Gaming
  • Slingshot Studios
  • Stormcraft Studios

Positives

  • Mobile casino application for iOS and Android
  • Live dealer games are available
  • Unlimited withdrawals
  • Modern website

Negatives

  • Limited responsible gaming options
  • Limited choice of payment methods

Interesting facts

  • Local version of popular international casino
  • Withdrawal limit depends on lifetime deposit
  • Small casino targeting Paraguay
User reviews (58)

User reviews of Jackpotcity Casino PY

This is a place to share experience with Jackpotcity Casino PY. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Great

Rated by 58 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru
We want players to understand gambling.
• 3 months ago
Jackpot City has the coolest games.of which many offer multiple ways to win bonuses. Not the boring, 3 books/symbol/12 spins. I love this site. I've played Hollywood for ages and never won any of their "prize drops". On JC I've won two small prize drops in the first week.
  • Love the games, and they actually pay out
• 5 months ago
I had purchased a visa gift card which I have used before for 25$ and made a deposit. It failed, I tried again. it failed. Again and it failed. So I try on other sites and it fails. So look up the card on Visa site and it's activated and showing the deposits at jackpot are pending which is locking it up from being used anywhere else. So I contact a live agent and I responded less than 2 seconds. It was probably 2 minutes after that I get another response. I explain what is going on and again minutes before response. Then asks me if it's correct I want to close my account. I requested to cancel those transactions so I can use it elsewhere. After 15-20 minutes of his stalling me games I told him they are thieves and left the chat. Never had this issue before with them. Brutal experience. Don't deserve your money
  • Childish games staff playing
• 6 months ago
I put $25 into jackpot casino (first time on this casino) I won $13,000 lost some and cashed out $8,500 and it took about 2 business days and the money was in my account. I played only blazing bison the entire time. Bought myself a 86inch smart tv and new surround sound system. Have won a few hundred since then nothing major but verification process was easy
  • Easy withdrawal
  • Easy variation
  • Only won it big once
• 1 year ago
I have only been playing here a few days but I am really enjoying the site so far. One thing I really like about it is the fact that it does not require you to download any software prior to playing. You can begin playing their games immediately without having to worry about anything. I was also really impressed by the fact that they offer both a fun play option and a real play option. Not all online gaming spaces allow you this option and so I was really excited to see this. My favorite gaming at the site is definitely their slots. They have a really nice selection to choose from and lots of pay lines. As far as the other games, they offer a little bit of everything, including video poker and table games. I haven’t spent too much time with anything other than the slots at this point, but I plan on trying the other games out.
• 1 year ago
7 days ago I submitted 2 withdrawals. The first was a $3000 , the second was a$10,000. I have verified account previously and prior to these submissions made a number of significant withdrawals.. They both went into pending stage,then after a few days returned to casino account as "processing "A few emails of enquire are yet to be answered. It seems there is no other facility to contact them directly . All I require is some information to explain the process , if there are any issues that need rectifying on my part, and an explanation as to how this substantial withdrawal couldn't be processed like the prior withdrawals? At this point this isn't a complaint or a negative aspect more a frustrating situation from exhausted attempts to know what's happening here?
  • Easy platform to navigate
  • Communication facilities are poor
• 1 year ago
The website is easy to use
Playthrough sucks
Gotta have 50$ to withdraw
  • Gives great bonuses
  • Can only withdraw if you have 50$ In your a count
  • Playthrough is ridiculous
• 1 year ago
My friend recommended me this casino and I've started to play here a few weeks ago. I like the fact that I constantly win and get different bonuses on a daily basis. I have to note that I have not tried to withdraw my winnings yet, so let's see if it will be easy.
• 1 year ago
An okay casino with a lot of deposit methods and games. I play here because I win a lot. But, they take a long to withdraw and in my opinion their design is outdated.
• 1 year ago
I like everything about Jackpot City. The games have a high RTP and there are no problems with withdrawing money. My favorite casino at the moment.
  • High RTP
  • Good selection of games
  • Easy to pick upOld design
  • Old design
• 2 years ago
Made couple deposits over the past 2 weeks, hardly any win, but they let u play, on average, all the wins i got never exceeded the amount i deposited, so, if u deposit the minimums 10eur, u will get max 20-30 if ur lucky, but to withdraw u need 50 eur, so it's a dead end if u play on the low.
The bonus wheel is a joke, i spin it couple times every day for the past 2 weeks and never won anything. No bonuses in promotions sections too.
Took 3 days to verify profile without problems.
  • Fast Skrill deposits;
  • Instant game loading;
  • Simple responsible gaming options;
  • Large jackpot games.
  • No deposit bonuses;
  • Bonus wheel is a scam;
  • Small selection of deposit methods;
  • Slots could have better sort/filter.
• 2 years ago
I've played this online casino site for many years, and was very happy with this site, paid out all the time. Unfortunately three weeks ago my opinion of this site drastically changed. After management requesting my verified ID (again), which I readily supplied, no one from this site is responding to my emails. I've tried their chat line however I'm constantly being told my documents are under review, (3weeks and still waiting). This site has my winnings and is not responding to my emails. Warning stay clear of this casino!!!
• 2 years ago
had a situation years ago and they refunded my money asap, and that was awesome, i felt respected. Chat was good.
  • quck response resolving situation. no problem..
• 2 years ago
Terrible Casino, run away will not pay your winnings, only deposit is fast withdrawals are infinite time consuming, outdated games, it does not pay to deposit your money here
  • Does not exist in this Casino.
  • Terrible Casino, only eats your money, when paying they don't pay
• 2 years ago
My usual provincial online casino was down for maintenance for some hours so I decided to try this one out.. big mistake. I put in $25 via e-transfer, did the usual up and down and ended up losing. Went back to my usual and still under maintenance, so I put in another $30 via e-transfer. It didn’t seem to go through but said it could take 15 minutes, so I waited. About an hour later I decided it must not have gone through, so I did it again and my $30 showed up immediately. It says if your transfer doesn’t get accepted it’ll be declined and refunded so I wasn’t worried. I played with my $30 and lost again, no big deal, decided to go to bed. Now this morning I went to see if I got my failed e-transfer back, and I had received an email from the casino with a simple link to cancel the transfer if I didn’t want it to go through, so I clicked it and it came up with a "transaction cancelled". Cool. So I checked the bank a few hours later and they had not refunded my money. They had attached their version of a "bonus" to it so they matched my deposit. Now because of this, I can’t withdraw my funds, because they have a 70x wagering requirement. So for me to get my $30 back I have to either deal with the nightmare of casino customer service, or somehow win and gamble $2100 before I’m able to cash out anything. It wasn’t even wager $70 before you can take $1, it’s just a straight you must now wager $2100 (or 70x your deposit) until you can withdraw anything. Now annoyed and completely uninterested, I find no option anywhere to have my account terminated. I found an email that says just send an email to this address and list a reason for termination… they responded with an automated message that said this mailbox is not monitored, here’s the link for gamblers anonymous. Remarkably displeased.
• 3 years ago
Hello I heard of jackpot city through a friend ,I've played it for a few months now, a few things I love about the app is that it has a pretty big selection of games , i constantly win , I've won loyalty points and free spins , and more with the bonus wheel and the free entry tournaments, I ve also won real money in the tournaments, I've cashed out my loyalty points 2x since Ive Syed on this app and I just won more lyality points the other day on the bonus wheel , this games Is always , especially the 65% bonus credit on certain days

This app is full of bonuses and more surprises , ...this is my favorite casino so far

Reply
  • So much info that is 100% the best app I've tried , come check it out for yourself
Safety Index explained

Safety Index of Jackpotcity Casino PY explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Jackpotcity Casino PY. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average7.5/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

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Unfair terms and conditions

  • Playing restricted games while wagering bonuses may forfeit bonus balances
    T&C copied from the casino's website (in Spanish):
    Read more
  • Detection of some basic betting techniques may result in confiscated winnings
    T&C copied from the casino's website (in Spanish):
    Read more
  • Common bonus hunting strategies may be seen as a serious T&C violation
    T&C copied from the casino's website (in Spanish):
    Read more
  • Low-risk play may lead to winnings being confiscated
    T&C copied from the casino's website (in Spanish):
    T&C copied from the casino's website (in Spanish):
    Read more
  • Bonus-related restriction that should be technologically enforced
    T&C copied from the casino's website (in Spanish):
    Read more
  • Detection of some betting techniques while wagering bonuses may result in confiscated winnings
    T&C copied from the casino's website (in Spanish):
    Read more
  • Self-exclusion at any other online casino as potential grounds for forfeiture or winnings
    T&C copied from the casino's website (in Spanish):
    Read more

Other factors

  • Operates with an unverifiable license

Complaints about Jackpotcity Casino PY and related casinos

(73)
73All0Opened23Unresolved11Resolved39Rejected

Complaints directly about Jackpotcity Casino PY

Show more complaints (+10)
Discussion

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