JackpotCity Casino Ontario - Player is restricted from playing due to account issue.

i signed up , deposited and got a bonus for jackpotcity.ca instead of .com and apparently its only for ontario players (im from quebec). now all the games are restricted even though i can log in , and i see my deposit +bonus and my balance. i just cant play anything. i need them to switch me to the .com website from i can see.

i signed up on the 7th of November. i used the 100% welcome bonus. i deposited 400$ via interac. i attached the screenshot of how the website looks for me below. i emailed their complaint email but i never got any answer

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which domain did you use to register at this casino? Did you register on the .com domain or the .ca domain?
• Did you provide any personal information during registration, including your country or province of residence?
• When did you contact customer support to request assistance with this issue?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

• i registered to .ca like i mentioned above.
• yes they asked for my address which i provided.
• yes i contacted support and they told me to email them to refund my deposit , which i did but havent heard back anything from them yet

Please forward me all the communication between you and the casino customer support regarding the refund of your deposit at veronika.f@casino.guru. Kindly include all the other evidence that could be relevant to the investigation of your case as well. Thank you for your patience and cooperation.

Dear buitragobenedicto2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru