Zodiac Casino UK Review

The player from Kazakhstan had reported that his online casino account had been blocked after he submitted the required documents. He had won $230, which had disappeared from his balance when his account was blocked. He had appealed for the unblocking of his account and the return of his winnings. The casino had claimed that the player had not completed the operator's due diligence request and therefore had instructed him to complete the process directly with the operator. The casino later accused the player of fraud and suggested he lodge a complaint with their ADR (eCogra). The player did so and the dispute resolution process had begun. However, the ADR's decision had favored the casino, stating that the player had not met the operator’s minimum verification requirements. As a result, the player’s account had been closed and his winnings voided. Thus, we had concluded that the player failed to provide the requested documents for verification, leading to the closure of his account and the voiding of his winnings.

The player from Canada requested a withdrawal, but it wasn't processed yet. Unfortunately the player reversed their withdrawals and lost the balance in question. The player also stated that they had requested a Self Exclusion but that this had been ignored. The player had submitted a complaint to the licensing authority, and they ruled in favour of the casino. After a careful review of all the information presented, we also concluded that the casino has operated in accordance with their terms and conditions regarding this case, and so the complaint was rejected.

The player's balance disappeared due a possible hack. The complaint was closed as we are waiting for the regulator's decision. We rejected the complaint because the player didn't respond to our messages and questions.

The player's winnings were voided for breaching bonus terms. The player claims that he did not know he was playing with bonus money that was allegedly added to his account automatically without his knowledge. The data shows that the bonus was automatically added to the account upon making the second deposit. At a certain point, the casino refused to cooperate and recommended the player turn to eCOGRA. The player confirmed that he submitted a complaint to eCOGRA. Therefore, the complaint was (temporarily) closed until eCOGRA's final decision was made. Later, we were informed that ADR decided in favor of the casino. Based on all the gathered information and considering the given circumstances, the complaint was closed as unjustified.

The player from Alberta has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Canada is experiencing some issues with this casino. Unfortunately, the player had created numerous accounts and took advantage of the welcome bonus offer, therefore, we were forced to reject this complaint.

The player from Germany had his account blocked without further explanation. The remaining active balance is still held by the casino. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Canada has sent all the required documents for the verification a week ago, however, the status of KYC is still unknown, and his withdrawal is still pending since. We’ve rejected this complaint in our system because we assume that the issue got resolved by the 3rd party.

The player from Canada had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received at that point. After the Complaints Team had advised her to wait for at least 14 days after requesting the withdrawal, she confirmed that she had received her withdrawal. Consequently, we had marked the complaint as 'resolved'.

The player from Ontario has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Ontario had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved after the player confirmed receiving their winnings, indicating that the withdrawal had eventually been processed by the casino. The Complaints Team marked the complaint as 'resolved' in their system following this confirmation.

The player from Cyprus is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the Germany is requesting a full report of collected personal information.The casino responded and stated that the player should have received an email. The player replied that they had not. An alternate email address was provided, and the casino resent the information. The player received this shortly after, and the complant was resolved.

The player from Austria had issues with the casino refusing a payout to her Visa card, which she had previously used for deposits without a problem. Despite her account having been previously verified, the casino suggested alternative payment methods, which she could not access. After much back and forth, the casino eventually paid out via Swift. We marked the issue as resolved after the successful withdrawal via Swift.

The player from Ontario, Canada lost full access to her gaming account due to changes in local regulations in her country. As compensation, her gaming account was transferred to another casino belonging to the same group - Luxury Casino, which unfortunately also led to the player losing access to all accumulated achievements in the 777 Super Big BuildUp Deluxe slot game, while located in Ontario. The player inquired about the possibility to transfer the achievements to her new gaming account at Luxury Casino. The casino team decided to follow this unusual request and forwarded it to its software provider. The mission was successful. The player's complaint was closed as 'Resolved'.

The player from Ireland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Hamburg has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Slovenia had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. After he raised his concern with us, we advised him that withdrawal processes could take some time, often up to 14 days, and might be delayed due to factors such as KYC verification or a high volume of withdrawal requests. We encouraged him to be patient and cooperate fully with the casino. Following our advice, the player reported that his withdrawal was successfully transferred to his Skrill account after successful KYC verification. Therefore, we had marked this complaint as resolved.

The player from Ontario had complained about a delay in the transfer of his winnings from an online casino. The player had requested the withdrawal on 11/10/23 and it had been released on 11/13/23, but he hadn't received the requisite email to select his bank for the E-transfer. He had experienced a similar issue about a year ago, which had taken 30 working days to resolve. The player had expressed dissatisfaction with the casino's customer service and the delay in receiving his winnings. However, the player later confirmed that he had received his funds. Consequently, we had marked the complaint as resolved.

The player from Finland submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.