JackpotCity Casino - Player's withdrawal is delayed despite verification.

Tried to withdraw using bank account after meeting bonus terms.

Did the verification got an email saying I was now verified

Account shows I am verified

Week 1 money was returned to account

Week 2

Was told my withdrawal was being processed

After a Week was told my account details did not accept swf

I had a payout from Guts using exact same details on June 2..

I use auto fill to enter all details in account.

I screenshot my withdrawals and details as I've had the run around with Casinos a number of times.

Casino help said I need to send bank and id

Which they already have....

This happens a lot with Jackpot city I find instances dating back 7 years...

https://www.askgamblers.com/casino-complaints/declined-my-payment-after-documents-got-approved

I have attached screens I took at time and also of Guts.com paying me out in under 24 hours using exact same details.

I use Google Chrome to fill out all details I use the bank copy link details to enter bank info...

I screen shoot everything I do.

Regards

Justin

Dear justinnzpcs,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JackpotCity Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that you were asked to use a different payment method for withdrawals? Did the casino suggest any alternatives?
• Is the bank account you use a basic personal account?
• Could you please share with me your communication with the casino regarding the delay in your payout and repeated requests for the same documents? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Thomas

Have forwarded the exact emails from Jackpot City claiming my bank account couldn't accept swift payments.

I sent two screenshot and an email from guts confirming payment using same details I won money in the evening and was paid next morning at 10.41 am I sent these to Jackpot city and also posted them in chat.

They then changed their story to my bank account missing a zero.

Now they want id they have my passport. my bank account number they already have I logged in and updated account and took screenshot.

The emails have screens and my replies

Chat I cut and paste into word I have asked for chat logs and proof of sending direct credit have not yet recieved them.

Regards

Justin

Thanks for the explanation.

Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with payment providers, and bank restrictions, all have a major influence. If a payment method is available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too; also, it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Did the casino suggest using any alternative payment methods?
• Could you please share your communication with the casino asking for the documents again? Have you provided the casino with the documents again?

Please let me know.

Dear justinnzpcs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Jackpot city finally paid yesterday.

to the account they claimed didnt accept swift payments.

Last wek they returned my funds to my online Jackpot city gaming account again.

So I put through a third withdrawal request with the already uploaded details I'd tried to with draw with twice before.

Got a response to my email I sent last month asking for a working email for support on the 19th of may last week... The email they supplied on their site had a message it was no longer working...

Regards

Justin

Dear justinnzpcs,

We're glad to hear that your issue has been resolved and you received your winnings. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru