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Urban Casino Review
When reviewing and assessing Urban Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers have carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.
We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Urban Casino scored a Safety Index of 7.0. Given the fact that it is a new online casino, the assessment may change after further evaluation and gathering more data. Thus, we have marked it as a Fresh online casino for the time being. Keep reading our Urban Casino review to learn more about this casino and decide whether it is a good choice for you.
Safety Index – Urban Casino fairness and safety
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our Urban Casino review, we extensively examined and analyzed the Terms and Conditions of Urban Casino. We came across some rules or clauses that we did not appreciate, but all in all, we consider the T&Cs to be mostly fair. A rule that is unfair or predatory has the potential to be held against players to defend withholding their winnings, but in the case of this casino, we found only minor issues.
Based upon our estimates and collected information, we consider Urban Casino one of smaller online casinos . Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
As far as we know, no relevant casino blacklists include Urban Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
Urban Casino Terms and Conditions
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Urban Casino to be mostly fair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about Urban Casino
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
We have found no relevant complaints about this casino.
Urban Casino user feedback and reviews
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
Sadly, our database currently has no user reviews for Urban Casino. You have the opportunity to be the first to evaluate and rate this casino on our website, regardless of whether your experience was positive or negative.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
Urban Casino company data and licenses
Urban Casino has estimated annual revenues higher than $1,000,000. This establishes it as one of the smaller online casinos within the bounds of our categorization.
Urban Casino has a gambling license issued by Anjouan Gaming in Comoros.
Win and withdrawal limits, payment options
Urban Casino accepts deposits via 7 payment methods. This includes: Bitcoin (BTC), Ethereum (ETH), Dai (DAI), Tether (USDT), USD Coin (USDC), Bitcoin Cash (BCH), Litecoin (LTC).
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
EUR 20,000 per month
No win limit
BTC 0.5 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. In the table below, you can see an overview of language options at Urban Casino.
Language
Website
Customer support
Live chat
English
24/7
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Urban Casino, account management, withdrawal process, etc. According to our tests and collected information, Urban Casino has a slow or bad customer support.
Casino games and slots available at Urban Casino
Urban Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Games from 28 casino game providers are available. This includes Nolimit City, Evolution Gaming, Pragmatic Play, Betsoft Gaming, Playson, Evoplay, Ezugi, GameArt, Endorphina, Wazdan, Habanero, Spinomenal, Booming Games, Tom Horn, Booongo (BNG), MrSlotty, Lucky Games, Slotvision, Platipus, eBET, Felix Gaming, Slotmotion, Xplosive Slots, Betixon, OneTouch, Triple Profits Games (TPG), Mascot Gaming, Hacksaw Gaming.
Bonuses and codes offered by Urban Casino
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 3 bonuses from Urban Casino in our database, which you can find in the 'Bonuses' part of this review.
Note: In case you are looking for more information about this casino's bonus offers, visit our Urban Casino bonuses page.
Browse all bonuses offered by Urban Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews of Urban Casino
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Safety Index explained
Safety Index of Urban Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Urban Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Fresh casino7.0/10
One of smaller casinos, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
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