The player has deposited money into the account, but the funds seem to be lost. The player later confirmed that the deposit was processed successfully, therefore we marked the complaint as resolved.
JackMillion Casino - Player's deposit has never been credited to the account.
Amount: €500
JackMillion Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Despite sending them a bank receipt and a screenshot of my account where it can be seen that the 500% have gone, and spending hours in the chat without any solution, they insist that my bank refund the transfer in 2 days, when my bank has told me clearly that the transfer is ISSUED. On the same day today, 6 of the 7 admissions did arrive and coincidentally the one with the highest amount, NO. A guy named Antonio has had me in the chat for hours to NOT help me at all. They never respond to emails nor is the account manager there. The lack of transparency is a shame when all they had to do was monitor the transfers received. DO NOT deposit money in this casino, it is a scam and they only want to keep your money
Automatic translation:
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1 year ago
Dear Pikaro,
Thank you very much for submitting your complaint. I’m afraid, I am not completely sure I understand what happened. Could you please elaborate? Did you make a deposit but it has not been credited to your casino account?
I will be waiting for your reply patiently.
Best regards,
Kristina
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1 year ago
Translation
Good morning.
Yes, I made a deposit of €500 through the modality of the "Instant transfer" page but according to what they indicate they have not received it. The money has come from my account and from experience in other Transfers it must have arrived in a matter of minutes. I contacted customer service and sent them the receipt and they still tell me that they are not going to give me my money. My bank can't do anything because the money has already left my account.
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1 year ago
Translation
Good morning,
Finally after talking with Luca, one of the managers, he solved my problem in its entirety and the Casino restored my €500 to my user account. I appreciate your help along with Casino guru's. All the best
Automatic translation:
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1 year ago
Dear Pikaro,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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