Island Reels Casino - Player’s winnings haven’t been received yet.

I played on a ndb upon sign up. I ended up winning over $200 so I decided to cash out. I requested $181 however I’m aware that they would drop it to $100 I immediately did my full KYC, when they said things were incorrect, I fixed them asap and the verification team approved me. However they still said I needed to deposit $25. So I did. Then they said I had to play through the $25, so I did.. and then I was waiting. Finally I asked chat line about my withdrawal. They finally came back with "Bitcoin withdrawal is down for maintenance and they had no idea how long it would be. I waited more then asked again, same answer.

Dear dvhf9jvkyv,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear dvhf9jvkyv,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.