The player from Austria had their account on the Interwetten website blocked, which held a balance of 752.95 euros. Despite seeking clarification, they did not receive any responses from the casino via email or support chat since the incident occurred on June 20, 2024. We were unable to assist as the issue solely pertained to sports betting, an area outside our expertise. The complaint was regrettably rejected due to the lack of a dedicated department for sports betting disputes.
Interwetten Casino - Player’s account has been blocked.
Amount: €753
Interwetten Casino
Safety Index:HighSafety Index
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8.4
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Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
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6 months ago
Hello dear casino GURU, I encountered such a problem on the Interwetten website. My account was blocked with a balance of 752.95 euro. The cause of the problem has not yet been clarified, why my account was closed. They do not give me my money and do not respond either by email or in the support chat. This incident happened on June 20, 2024. Please help me understand this situation and return my money back.Thank you very much for your understanding) I am waiting for your response.
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6 months ago
Dear Cynthia20Taf,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
- If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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5 months ago
1)Good afternoon dear Casino Guru. Thanks for your reply). I have registered my account 18/06/2024.
2)Of course, I completed the verification procedure successfully. I will also attach a screenshot below indicating that everything was successful.
3)I played sports betting and made only 2 bets. I will also attach screenshots below.
4)My winnings were without a bonus! Bonus upon registration and during the entire time I did not take it, it is also easy to check.
5)No, they still haven’t answered me) dear Petronela
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5 months ago
Thank you, Cynthia20Taf, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.
We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.
Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.
