HomeComplaintsInterwetten Casino - Player complains that he didn’t win anything.

Interwetten Casino - Player complains that he didn’t win anything.

Amount: ??

Interwetten Casino
Safety Index:High
Submitted: 07 Aug 2020 | Case closed : 26 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Ireland is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

So today I deposited 100 euros and played for 60 cents per spins lakes five. Made over 350 spins - no free spins. Afterwards I changed the casino and went to bwin with about 60 euros played the same game - same stake and made 150 spins - again no free spins. This has nothing to do with coincidence. How high are the chances that all casinos use the same id of me? Because there is no other way I can explain to myself that I haven't been getting shit all the time since April. You can send me the guide 100 more times on how such a casino works. You can't prove it. I finally damn well want to know why I'm stuck in a renewing negative loop that I can't get out of. Is that fair play? No matter what I play, the same shit always comes out. Even if I get free games, I even get fooled there. Moonlight -Princess-the first princess has not managed to turn a normal character into a princess for months and fill the ball princess spoils 90% of the chance of free spins, and the 3 is the most unnecessary one - it doesn't do anything. Detto rise of olympus. The gods are apparently casino employees - I can't explain their actions to me otherwise


So how can it be that I'm in a constant negative loop? And never flips. Strange but when I win 10 or 20 times the stake - immediately flips over again and starts to eat. So I get closer to my theory than they do yours.


My theory is that the servers remember who likes to play which games, and accordingly change the priorities. That means if I play a game often the pendulum turns into negative - which can't be because everything is just coincidence. This guide you sent me - who did it come from? You must have picked it up from someone. I would like to know

Automatic translation:
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4 years ago

Dear Paclmaya,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

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4 years ago

Dear Paclmaya,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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