Interwetten Casino - Player complains that he didn’t win anything.

Amount: ??

Interwetten Casino

Safety Index:High Submitted: 07 Aug 2020 | Case closed : 26 Aug 2020

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Ireland is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.

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paclmaya

Senior Adept

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3 years ago

OriginalTranslation

So today I deposited 100 euros and played for 60 cents per spins lakes five. Made over 350 spins - no free spins. Afterwards I changed the casino and went to bwin with about 60 euros played the same game - same stake and made 150 spins - again no free spins. This has nothing to do with coincidence. How high are the chances that all casinos use the same id of me? Because there is no other way I can explain to myself that I haven't been getting shit all the time since April. You can send me the guide 100 more times on how such a casino works. You can't prove it. I finally damn well want to know why I'm stuck in a renewing negative loop that I can't get out of. Is that fair play? No matter what I play, the same shit always comes out. Even if I get free games, I even get fooled there. Moonlight -Princess-the first princess has not managed to turn a normal character into a princess for months and fill the ball princess spoils 90% of the chance of free spins, and the 3 is the most unnecessary one - it doesn't do anything. Detto rise of olympus. The gods are apparently casino employees - I can't explain their actions to me otherwise

So how can it be that I'm in a constant negative loop? And never flips. Strange but when I win 10 or 20 times the stake - immediately flips over again and starts to eat. So I get closer to my theory than they do yours.

My theory is that the servers remember who likes to play which games, and accordingly change the priorities. That means if I play a game often the pendulum turns into negative - which can't be because everything is just coincidence. This guide you sent me - who did it come from? You must have picked it up from someone. I would like to know

So habe heute 100 euro eingezahlt und um 60 cent pro spins lakes five gespielt.Habe über 350 spins gemacht -keine freispiele bekommen.Habe nachher das Casino gewechselt und zu bwin gegangen mit ca 60 euro das gleiche spiel gespielt -gleicher einsatz und da150 spins gemacht-wieder keine freispiele. Das hat nichts mehr mit zufall zutun.Wie hoch stehen die chancen das alle casinos die gleiche id benutzen von mir? Weil anders kann ich mir nicht erklären,das ich permanent seit april nur nioch scheisse bekomme.Sie können noch 100 mal mir den guide schicken wie so ein casino funktioniert.beweisen können sie es nicht. Ich will endlich mal verdammt nochmal wissen warum ich in einer andeuernden negativen schleife stecke,in der ich nicht raus komme. Das ist fair play?? Egal was ich spiele es kommt immer der gleiche scheiss.Selbst wenn ich freispiele bekomme werde ich sogar da verarscht.Monnlight -Princess-die erste princess schafft es seit monaten nicht mehr ein normales zeichen in eine Princessin zu verwandeln und die kugel vollzumachen.Die 2 princessin verdirbt zu 90 % die chance auf freispiele,und die 3 ist die unnötigste-die schafft gar nix. Detto rise of olympus.Die Götter sind anscheinend Casino angestellte-anders kann mich mir ihre aktionen nicht mehr erklären

Also wie kann es sein ,das ich in einer dauernden negativen schleife bin? Und nie umschlägt.Komisch aber wenn ich mal das 10 fache oder 20 fache vom einsatz gewinne-sofort wieder umschlägt und zu fressen beginnt. Also ich komme meiner theory näher als sie ihrer.

Meine Theory ist das ,sich die server merken wer welche spiele gerne spielt,und demnach auch die prioritäten dann ändern.Heisst wenn ich ein spiel öfters spiele schlägt das pendel ins negative-was ja nicht sein kann weil ja alles nur zufall ist. Dieser Guide den sie mir geschickt haben-von wem stammt diese ü+berhaupt.sie müssen es ja auch von irgendwem aufgeschnappt haben.Ich würde es gerne wissen

Automatic translation:

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Petronela

Complaints Team Lead

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3 years ago

Dear Paclmaya,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

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Petronela

Complaints Team Lead

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3 years ago

Dear Paclmaya,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Petronela

Complaints Team Lead

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.