Ignition Casino - Player's winnings were sent to the wrong crypto wallet.

I did not receive these funds. They were delivered to Litecoin wallets and not the Bitcoin Wallet addresses I provided to you. You all are telling me I selected Litecoin.  I DID NOT select LITECOIN!!!  

I would like to request a formal investigation into this matter. 

Topics to Include:

1.Why does your system not have a security feature that validates the sending and receiving addresses are the same Cryptos?  Your deposit system does have this security feature. Why are the two different.

2. Without this security feature in place, what have you done to help others when this has happened?

3. I believe you are responsible to reimburse me for the failure of these funds, you did not deposit into the Bitcoin Addresses I provided to you.

4. When I received the email confirmation, that you sent the funds to Litecoin addresses, I immediately reached out to inform you of the mistake you made, you did nothing!!!!!

5. The third installment transaction was still in pending status and could have been cancelled, but you did nothing!!!

Pleas let me know how we will be proceeding with a formal investigation.

Dear swd4494123,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Ignition Casino and understand your concern.

Could you please send me the screenshots of your withdrawal requests showing the payment method you chose?

Have you made any successful withdrawals from this casino before?

When was the last time you communicated with customer support and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I don’t have any screenshots. I have withdrawn using Bitcoin numerous times from this casino. I have communicated with their customer service three or four times this week. I have sent three emails requesting more information about how this happened. They tell me the money was delivered to the wallets I provided, Bitcoin wallets, they know the money was sent by Litecoin. They have done nothing to help recover or replace the money.

You can check the transaction (withdrawal) history in your casino profile. There should be information about the payment methods chosen for the withdrawals. I would appreciate it if you sent us the screenshots here, so we could confirm that you chose Bitcoin and the casino made a mistake. Thank you.

Dear swd4494123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.