The player's verification is stuck for unknown reason. The complaint was rejected as the player stopped responding.
IceCasino - The player's verification is stuck.
Amount: €114
IceCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Hello nadirglumac97,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.
Since when is your verification or withdrawal pending? Did you forward all the requested documents to the casino? Did you use any bonus to accumulate your balance?
Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Hello, nadirglumac97
According to our records, the transaction was successfully completed at 03.04.2022 19:48:31 (UTC).
Can you please confirm?
Kind regards,
IceCasino
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