The player's verification is stuck for unknown reason. The complaint was rejected as the player stopped responding.
IceCasino - The player's verification is stuck.
Amount: €114
IceCasino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
IceCasino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Hello nadirglumac97,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.
Since when is your verification or withdrawal pending? Did you forward all the requested documents to the casino? Did you use any bonus to accumulate your balance?
Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Hello, nadirglumac97
According to our records, the transaction was successfully completed at 03.04.2022 19:48:31 (UTC).
Can you please confirm?
Kind regards,
IceCasino
