A German player had issues with a delayed withdrawal of €1,500 from IceCasino, despite having a verified account and having previously successfully withdrawn €1,350. The casino responded, stating the withdrawal had been marked as successful and advised the player to contact their support with any evidence. The player did contact the support, but the issue remained unresolved for over three days. We extended the timer for a week for the player to respond, but received no further communication. Consequently, we were unable to investigate further and had to reject the complaint.
IceCasino - Player's withdrawal has been delayed.
Amount: €1,500
IceCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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1 month ago
Translation
I withdrew 1,500€ and nothing has come in for 2 weeks. My details were correct and I also spoke with my bank. I have previously withdrawn over 1,350€ from there and it worked. I have no idea why there are problems now.
Automatic translation:
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1 month ago
Hello Gigi530,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
I have been verified since the beginning and play in the casino regularly or every day
Automatic translation:
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1 month ago
Dear Gigi530
Sorry you've faced issues with the withdrawal.
According to our records the latest withdrawal request amounting 1500 EUR is marked as "successful".
In case the money did not reach your bank account, please kindly speak to online support and provide as much evidence as possible.
Thank you for cooperation!
Kind regards
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1 month ago
Translation
I contacted support, they have apparently been checking the case for 3 days, I have no idea why it needs more than 3 days, but what else should I do?
Automatic translation:
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1 month ago
Hello Gigi530,
Please let us know if the money arrives within the next week.
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