The player from Slovenia had made winnings of 3000€ but had encountered a three-day verification delay before withdrawal. Fearing addiction and the loss of his winnings, he had set a limit but had been able to change it, which led to the loss of his winnings. We had attempted to investigate the issue, asking the player for further details and extending the response time. However, due to the player's lack of response, we were unable to proceed with the investigation and had to reject the complaint.
IceCasino - Player lost winnings due to limit change.
Amount: €3,000
IceCasino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
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7 months ago
So i made 3000€, and then i wanted to withdraw the money, so the verification i think must be 1-2 days i waited 3 days and stil nothing i was afraid to lose that money because i think im addicted so i set the limit, time pases so i decided to try more i changed the limit the limit if you set it then the limit should can not be changet so they made that i could change it and i olayed til i lost all of that money
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7 months ago
Hello Marjan55,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? How long after your first set of limit did you change it again? Did you ever mention addiction to the casino? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents and the casino is not responsible for any loss if the limits worked correctly.
Looking forward to your answer.
Regards,
Nick
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7 months ago
Dear Marjan55
Thank you for your complaint.
Can you kindly specify your account ID in order to investigate?
Regards
