I wanted to complain about the tardiness in the operation of the casino. For several days I have been waiting for the payment of winnings: about PLN 2100 (which the casino divided into several transactions 2x700, 34 and 668 PLN). Despite a fully verified account and previous successful deposits and withdrawals, this time my winnings somehow can't get to my mifinity account. They are still being processed. With 2100 I have only received PLN 34 so far (interestingly, there were no problems or delays in processing this amount) so I am a bit annoyed with the operation of the casino because this is not the first time that there are constant delays in withdrawals.
I had the opportunity to talk to the casino staff on the online chat and it turns out that they can cancel this withdrawal (it will return to the player's account in the casino) or wait for the money to be sent to the e-wallet. I chose the waiting option, of course, because I'm not going to go through the same ordeal again with withdrawing my winnings.
Casino told me that is a fault of PSP and they contacted with PSP on 12.12.2022 and they said:"We've received a notification from the PSP, that the money should arrive today / tomorrow"
But I still didn't receive any money.
Payment ID
68754e3e-afa4-4550-a5c8-a415ba555c36
4f90be60-7f4c-409f-ab79-a3454799c7d9
3379e350-6d3d-44d1-bc47-2bd83fa2f6a3
Player ID: 27***277
I wanted to complain about the tardiness in the operation of the casino. For several days I have been waiting for the payment of winnings: about PLN 2100 (which the casino divided into several transactions 2x700, 34 and 668 PLN). Despite a fully verified account and previous successful deposits and withdrawals, this time my winnings somehow can't get to my mifinity account. They are still being processed. With 2100 I have only received PLN 34 so far (interestingly, there were no problems or delays in processing this amount) so I am a bit annoyed with the operation of the casino because this is not the first time that there are constant delays in withdrawals.
I had the opportunity to talk to the casino staff on the online chat and it turns out that they can cancel this withdrawal (it will return to the player's account in the casino) or wait for the money to be sent to the e-wallet. I chose the waiting option, of course, because I'm not going to go through the same ordeal again with withdrawing my winnings.
Casino told me that is a fault of PSP and they contacted with PSP on 12.12.2022 and they said:"We've received a notification from the PSP, that the money should arrive today / tomorrow"
But I still didn't receive any money.
Payment ID
68754e3e-afa4-4550-a5c8-a415ba555c36
4f90be60-7f4c-409f-ab79-a3454799c7d9
3379e350-6d3d-44d1-bc47-2bd83fa2f6a3
Player ID: 27***277
Edited by a Casino Guru admin