The player from United Kingdom is experiencing difficulties completing KYC verification. After a closer examination, we rejected this complaint as unjustified.
ICE36 Casino - Player’s struggling to complete KYC verification.
Amount: £163
ICE36 Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.4
ICE36 Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
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4 years ago
I have bern trying for 4days now make withdraw off my winning. Because i do not have any valid photo id or a council tax bill in my name because the house is in my parents name they am not letting me withdraw my money . I have spoke to 13 people an no help at all. This is causing me alot stress
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4 years ago
Dear Kevin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that the verification process is a complex one. The casino wants to make sure, that they send the winnings to the rightful owner, and several steps are required to complete this thorough process. You won’t be able to pass the verification successfully without a picture ID. Regardless on your living conditions, you should have a valid one. I’m sorry I couldn’t help you to resolve this issue, but please do not hesitate to contact me if there is any additional info or something else, I could do for you. Otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Petronela
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4 years ago
I dont have a valid picture id. I dont drive an my passport is out off date
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4 years ago
Dear Kevin,
Thank you very much for your quick reply. I contacted the casino regarding your issue. Hopefully, we will receive a response soon.
@Ice36 Casino, please coud you advise how the player shoud proceed? Thank you in advance.
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4 years ago
Dear Kevin,
Please see above a reply from the casino. Unfortunately, you won’t be able to pass the verification successfully without a picture ID.
I’m sorry I couldn’t help you to resolve this issue, but please do not hesitate to contact me if there is any additional info or something else, I could do for you. Otherwise, I will be forced to reject your complaint. Thank you for your understanding.
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4 years ago
Unfortunately, without all the required documents you won’t be able to complete KYC verification. I’m forced to reject your complaint now, but please, if there is anything else, we could help you with, do not hesitate to contact us in the future. Thank you for your understanding and please accept my apology that we couldn’t help you to resolve this case.
