Sean, a player from Ireland, managed to successfully withdraw money from this casino in the past. The issues started during last withdrawal. He was not allowed to withdraw for the reason of his country of residence.
House of Jack Casino - Player has withdrawal difficulties.
Amount: €2,000
House of Jack Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
4 years ago
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4 years ago
I deposit 2000 euro in different deposit and withdrawal 3 time from them but when I tryed to withdrawal my 2000 euro it z players from ireland can’t withdraw money so when I contacted them da told me that da would get the pit boss to ring me witch he never did so I try cont them but now da have me blocked and not going to refund my 2000 euro deposit there a blacklisted site and there gameing licensing is know for been able not to pay people there winnings how are da still allowed to stay open fishking86 is my user name Dont gamble at this casino is a scam scam scam scam
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4 years ago
Hello,Sean.
Thank you very much for submitting your complaint through our website. Have you contacted the casino support about this issue? It is hard to understand your issue, could you explain your problem chronologically and with more details, please?
Best regards, Jozef
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4 years ago
i Deposit 2000 euro because ta told me in live chat that player from ireland can play a receive a bonus and when I tryed to withdrawal da told me that cant make a withdrawal as im from ireland then da blocked my account
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4 years ago
Hello, Sean.
Did you play with your deposit? Did the casino return your deposit when you got blocked?
We have tested their website but we were not allowed to register as Irish player. Have you used any VPN software during the registration?
Regards, Jozef
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4 years ago
Hello, Sean.
Thank you for providing us with the information we requested. We will now try to get in touch with the casino.
Best regards, Jozef
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4 years ago
Hello, Sean.
Unfortunately, based on evidence from the House of Jack Casino we’re forced to reject this case . You didn't provide the casino with required documents and didn't cooperate, at all. Of course, it's also unacceptable for a player to impersonate someone else ("also gone as far as to fraudulently impersonate our gaming provider account manager"). For these reasons, we consider evidence presented to be sufficient and close the case in favour of the casino.
Best regards, Jozef
Casino.guru
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