HeyCasino! - Player’s withdrawal has been delayed.

hello i have a approved withdrawal from hey casino from 05-02-2022 thats still not on my bank account support is unresponsive i have send bankstatments can you help me thank you Martin

Dear 19neveer,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you confirm that your account has been verified successfully? Have you received any funds in the past or this was your first withdrawal request?

Do I understand correctly that your funds have been transferred but never actually reached you? Have you received any transaction trucking number from the casino?

I realize that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Hello Pertonela Thank you for helping me first question no i do not have a verified account and second yes i have made a withdrawal before.And that is correct the money never reach my bank account no i do not have a tracking number. i made a withdrawal request on 05-02 -22 they put it back in my account and made a withdrawal request again on 15-02-22 i have ask if they want to send it to my bank account and not the game account i have been running whit the same problem on there sister sites i hope its enough thank you again.

You have never been asked to verify your account, please?

that is correct i have never been asked to verify my account

Thank you very much, 19neveer, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello 19neveer,

I looked at your complaint and will do my best to help you. I would like to invite HeyCasino! into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello Viliam the casino have payt finally i have close my account with the casino thank you for helping me you can close the complaint Best Regards Martin

Dear 19neveer,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru