HellSpin Casino - The player's account got closed.

I won this on the first couple slots I played and literally have been trying to cash something anything out . I made a real ligit deposit and didn't even take ANY bonus they claimed they needed proof of. Address fine I did it then a government issued ID so I did that too then they said they needed me holding my ID in a selfish which I found odd but after hesitating a while I gave them that too then when I asked why my withdrawal was still being rejected after giving them everything they wanted they said I had duplicate accounts that it didn't matter if the accounts were registered in my name if someone even a total stranger used my ip address or wifi or device it was still classed as a duplicate account . That's bullshit and makes no sense at all it cant be a duplicate account if it's not my flipping account registered under my own name it's bullshit this site is a joke and a scam they never pay out

Hello crazymakesyoucrazy,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HellSpin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Which of your documents have been already verified? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear crazymakesyoucrazy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.

The complaint was reopen based on the player's e-mail:

"Hello Nick, I apologize for not responding sooner but I just received the email conformation. to answer your questions the documents uploaded and verified were a proof of identification- age majority card accepted and verified Oct 28, 2022, proof of address verified and accepted Oct 28, 2022, and proof of deposit (I had to prove the account and deposit were mine and from my account) verified and accepted Oct 282022. after I did everything, they asked they then needed a real time selfie of me holding up my identification to allegedly prove its me despite me verifying everything I after a lot of hesitation provided this selfie on Nov 3, 2022, and it was verified that same day. I spoke to the live chat representative on that day and that's when they claim that I had multiple accounts that was the new issue. They claim even if I only have one account in my name if someone else uses the same IP address or device to log into their own account (which no one has because I know literally NO ONE that uses this specific casino and I had already proven to them that everything was registered in my name and verified by their team) even if someone uses the same Wi-Fi IP its classed as a duplicate account. I spoke to them last on Nov 3, 2022, and that's what I got .... Its honestly bullshit my current account balance is $123237.52 CAD all my winning were done by an actual real money deposit and LITERALLY NO BONUS WAS EVER USED ACCEPTED OR REDEEMED ... What do I do? What can I do?"

Dear crazymakesyoucrazy,

Can you please advise if there is any update since you sent the e-mail to us? Will be waiting for your answer.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.