The player from Australia noted that the casino hadn't paid out his winnings due to a first deposit bonus being mistakenly activated, despite him personally turning it off. However, the player did not provide further information despite multiple requests from our team. As a result, we could not proceed with the investigation and had to reject the complaint.
HellSpin Casino - Player's winnings haven't been paid out.
Amount: A$2,200
HellSpin Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
5 months ago
Didn't pay me out because one of the people activated my first deposit bonus even when I had it turned off.
Public
Public
5 months ago
Dear kletemorton,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? Why didn't the casino pay your winnings?
I will be waiting for your reply patiently.
Best regards,
Kristina
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