The player from Australia noted that the casino hadn't paid out his winnings due to a first deposit bonus being mistakenly activated, despite him personally turning it off. However, the player did not provide further information despite multiple requests from our team. As a result, we could not proceed with the investigation and had to reject the complaint.
HellSpin Casino - Player's winnings haven't been paid out.
Amount: A$2,200
HellSpin Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
HellSpin Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
12 months ago
Public
Public
1 year ago
Didn't pay me out because one of the people activated my first deposit bonus even when I had it turned off.
Public
Public
1 year ago
Dear kletemorton,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? Why didn't the casino pay your winnings?
I will be waiting for your reply patiently.
Best regards,
Kristina
