HomeComplaintsHellSpin Casino - Player's experiencing some problems.

HellSpin Casino - Player's experiencing some problems.

Amount: 616 R$

HellSpin Casino
Safety Index:Below average
Submitted: 17 Jan 2023 | Case closed : 31 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Brazil has been experiencing unspecified issues. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago
Translation

More than hours to receive, evasive answers in the chat and no security of receiving the amount

Automatic translation:
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1 year ago

Dear Atomic56,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Has your withdrawal request been pending for too long?

I will be waiting for your reply patiently.

Best regards,

Kristina

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1 year ago

Dear Atomic56,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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