The player struggles to verify for unknown reason. The complaint was rejected as the player stopped responding.
Hello Casino - The player struggles to verify.
Amount: $500,000 CLP
Hello Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I have been complaining for 3 weeks and trying to get my money, I have sent everything humanly possible, to verify my account and my identity, but they keep giving excuses that they are checking it, I really find it unusual how long they take to pay, but to receive deposits no problem, I need a solution, I come to think that this casino is a total scam, the worst casino I have ever seen
Automatic translation:
Public
Public
2 years ago
Hello Paula,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Hello Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first withdrawal request in the casino? Since when exactly are you trying to verify your account? Did you use any bonus to accumulate your current winnings?
What excuses did the casino give you for the delay?
Looking forward to your answer.
Regards,
Nick
