Harry's Casino - Player’s winnings have been reduced to 15x of the initial deposit.

I deposited 50 pound and overtime won 1437 pound they took 687 of me saying that I had won to much I was only aloud according to there rules 15 times my first deposit I was gutted never had a bookie say u won to much u can't have when I asked for the money back I got an abusive text back saying if I played anymore they would take that money avoid this site like the plaque nightmare rude staff if they ever answer u u been warned

Dear Mark,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked general terms and conditions (no bonus terms), and this is what I found https://playatharrys.com/templates/company/terms_and_conditions:

"A player with 1 deposit only will be eligible to cashout a maximum of 15x the initial deposit amount. All further winnings will be removed from the account upon withdrawal request.

All bonuses are limited to max winnings based on their initial bonus percentage. For Bonuses between 25% - 99%, max winnings are limited to thirty (x30) times the initial deposit amount. For Bonuses between 100% - 199%, max winnings are limited to twenty (x20) times the initial deposit amount. For Bonuses above 200%, max winnings are limited to fifteen (x15) times the initial deposit amount. Max winnings from Cashback / Loyalty Bonus are limited to five (5x) times the initial amount of Cashback / Loyalty Bonus given. Any winnings above that will be deducted."

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider this rule to be unfair and predatory when it’s applied to a real money game.

Please, could you advise if you have accumulated winnings with or without any active bonus?

Looking forward to hearing from you. I hope we will be able to help you to resolve this unpleasant situation as soon as possible.

Best regards,

Petronela

I would like forget rules I want the money I won fairly given back to me I won it a bookie should honour it's bets no matter the rules I have left a really bad review warning others away your betting site

Dear Mark,

Thank you for your reply. I’m sure you understand that I don’t work for Harry's Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem.

Could you please advise if you have accumulated winnings with or without any active bonus? We will contact the casino right after your confirmation. Looking forward to hearing from you.

Dear Mark,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.