Harry's Casino - Player’s struggling to withdraw his funds.

Hi so I basically spent loads of money on this casino, I was very angry with the fact they only allow one withdrawal at a time, however i asked them to close my account as i no longer wish to use the account, however i noticed i have £340 funds to withdraw so i did the withdraw process it says pending. Now I cannot check the withdrawal as my account is un accessable, can you please look into this, I under I asked my account to be closed but surely I am entitled to my money now??

Dear Chris,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have completed account verification successfully in the past? Have you received any funds previously or this were your first withdrawal request? Have you tried to communicate this issue with casino?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Good morning, I have already completed the account verification and my account has been fully verified. I have not withdrawn money from the site previosuly, however when I emailed on the 27th October syaing can my account be closed down, I relaised I had £340 funds to withdraw so i clicked withdraw. Now I then logged out and when I went to log back in to make sure my withdrawal request is going through, I got an email saying as per your request we have now closed your account for you. I have checked and it clearly states of their websites terms and conditions that in the event a player has requested the casino close their account we will subject to paragraph 10.3, return any outstanding balance in your account to you. All I want is my money paid to me, Im happy to keep my account closed as they only allow £500 withdrawal at a time and take weeks to process the withdrawal, because of this I lost 1k that I had as I got fed up of waiting for the money to be sent to me. once they process the withdrawal and I get my money, I am happy to never use the casino again as its just hassle. I shouldn't have to chase them all day, they know I had money in my balance why not just return it to me. Thanks for getting back to me quickly, kind regards.

Thank you very much, Chris, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Chris,

I looked at your complaint and will do my best to help you. I would like to invite Harry's Casino into this conversation. Can you please specify when will player receive his remaining funds from his closed account?

They still haven't given me my money and the customer service is terrible, I received an email saying they have already told me its been passed to the department, alll further emails will be ignored!!

I can't wait to have my money sent to me and then never use the casino again, I shouldn't have to keep chasing them for an update. worst casiono I have ever spoke to, look forward to your response.

We would like to ask the Harry's Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.