Harry's Casino - Player’s attempts to block casino account have been overlooked.

Hi, I really hope you can help me to get myself self excluded from this casino, I have sent over 10 emails begging to be self excluded due to a addition to online gambling, and not once have I received any response! I have copies of all the emails I have sent and can send as proof.

I’m at my wits end and this is causing me serious financial issues. Admitting having a addiction hasn’t been easy but to then be ignored is beyond belief.

thank you for your help.

Dear Nice12,

Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please confirm that your first request for a self-exclusion has been sent on 20th of November 2020? Please forward your cashier history to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you for getting back to me so quickly, I have sent the cashier history as asked.

I had previously asked via the messaging system on the website to be self excluded but unfortunately I don’t have any screen shots of this, my first email was sent the 19th November, I will forward this so you can see.

Thank you once again for helping me resolve this issue, it’s much appreciated.

Hi again,

After going through my emails I actually first sent a email

on the 7th November asking to close my account for 6 months, I’ve forwarded this to you.

Thank you very much, Nice12, for providing all the necessary information via email. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Nice12.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Thank you and good luck!

We would like to ask Harry's Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

 Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Nice12.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Please, be aware that this complaint will affect their reputation on our website which is already very bad. 

Best regards, Jozef

Casino.Guru